Questions?

Frequently Asked Questions

Everything you need to know about ordering from SheBakes. Can't find your answer? Message us on WhatsApp — link in the footer.

Are SheBakes cookies eggless and vegetarian?

Yes — every cookie we bake is 100% eggless and pure vegetarian, made fresh in small batches with premium ingredients.

What allergens are in your cookies?

Most of our cookies contain gluten and milk; a few (like our Nutella Ferrero Bomb) also contain tree nuts. Each product page lists its exact allergens — please check before ordering if you have a food allergy.

Where do you deliver?

We deliver pan-India via trusted courier partners. Enter your PIN code at checkout, or use our delivery cost checker on the Locations page, to see the exact charge for your address.

How much does delivery cost?

Delivery charges are calculated automatically based on your PIN code and order size at checkout. Larger orders may qualify for reduced or free shipping.

What are your order hours?

We take orders from 11:00 AM to 12:00 AM (midnight), daily. Orders placed within this window are confirmed by our team shortly after.

Do I need to pay online?

No — you don't need to pay anything to place an order request. Our team will confirm your order and arrange payment with you directly.

How should I store my cookies, and how long do they last?

Store cookies in an airtight container. They stay fresh for up to 5 days at room temperature, or up to 30 days if refrigerated.

What if my order arrives damaged?

Message us on WhatsApp with a photo as soon as you receive your order and we'll sort it out for you right away.

How do I get in touch?

The fastest way is WhatsApp — tap the WhatsApp link on any page. You can also email us; both are on our Contact details in the footer.