Shipping & Delivery Policy

1. Pan-India Delivery Coverage

SheBakes (shebakes.in) delivers fresh, artisanal eggless cookies to all serviceable postal PIN codes across India. We partner with India's leading surface and air express logistics providers (including Shiprocket, Delhivery, Blue Dart, and integrated courier aggregators) to ensure timely, safe transit.

Customers can verify PIN code serviceability and applicable delivery rates directly via our Delivery page or at the shopping bag checkout prior to payment.

2. Fresh Baking & Dispatch Protocol

To deliver bakery-fresh taste and optimum crispness, SheBakes does not store pre-baked stock in warehouses. Every batch is freshly baked to order:

• Baking Queue: Orders are scheduled for fresh baking in our kitchen within 24 to 48 hours of verified order placement.
• Packaging & Cooling: Freshly baked cookies are cooled to room temperature, packed into airtight food-grade containers, sealed with tamper-evident tape, and transferred to our dispatch desk.
• Dispatch Days: Parcels are handed over to courier pickup agents Monday through Saturday. Orders confirmed on Saturday evening or Sunday are dispatched on Monday to prevent parcels from idling in courier holding hubs over weekend closures.

3. Estimated Transit Timelines

Once dispatched and scanned into the courier network, standard estimated transit timelines are:

• North India & Delhi-NCR: 2 to 3 business days
• Major Metro Cities (Mumbai, Bengaluru, Hyderabad, Kolkata, Chennai, Pune): 2 to 4 business days
• Tier-2 & Tier-3 Cities (Rest of India): 3 to 5 business days
• Remote, Hill & Northeast Regions: 5 to 7 business days

Statutory Note: While courier partners maintain high on-time delivery rates, transit durations may be subject to occasional delays during extreme weather conditions, nationwide transport disruptions, or major festive peaks (Diwali, Rakhi, New Year). We actively track every parcel and coordinate priority escalations where needed.

4. Shipping Charges & Transparency

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, all shipping fees are calculated transparently and disclosed before final checkout:

• Courier shipping rates are calculated dynamically based on package weight and destination PIN code distance.
• All applicable delivery charges are clearly displayed in your order summary before payment authorization. No hidden charges or surprise delivery fees are collected at your doorstep.
• Promotional Free Express Shipping is automatically applied on qualifying order values as advertised on our official storefront banner.

5. Specialized Food-Grade Protective Packaging

To ensure bakery-fresh hygiene and withstand courier transit, every order uses a multi-layered protective packaging system:

• Food-Grade Airtight Container: Locks in fresh aroma, prevents moisture absorption, and ensures crisp texture throughout pan-India transit.
• Shock-Absorbing Interior Cushioning: Protects delicate cookies against transit vibration, rough handling, and courier sorting impacts.
• Tamper-Evident Outer Carton: Securely taped with branded safety seals to ensure the contents remain completely untouched from our kitchen to your hands.

6. Tracking, Notifications & Delivery Verification

As soon as your package is manifested and collected by the courier partner:

• You will receive an automated notification via WhatsApp, SMS, and email containing your official Air Waybill (AWB) tracking number and live tracking link.
• You can track the shipment's real-time journey through transit hubs until out-for-delivery status.
• Courier delivery executives may request confirmation or generate an OTP verification prior to handing over the package.

7. Delivery Protocol & Failed Delivery Attempts

Our courier partners typically make up to 3 delivery attempts before initiating return of a parcel. To ensure successful handover:

• Please provide an accurate, complete address including house/flat number, street name, identifiable landmark, and the correct 6-digit postal PIN code.
• Ensure the provided phone number is active and reachable for courier delivery coordination calls.
• Parcels Marked Delivered But Not Received: In the rare instance a parcel is marked delivered by the courier system but has not reached you (e.g., received by a building security desk or neighbour), please notify us within 48 hours so we can obtain the official digital Proof of Delivery (POD) from the logistics partner and resolve the matter.

8. Contact Dispatch Support & Grievance Desk

For live shipping updates, dispatch coordination, or address updates prior to dispatch, contact our dedicated team: