1. Commitment to Your Privacy
SheBakes ("we", "our", "us") operates the e-commerce bakery website at shebakes.in. We are committed to safeguarding the privacy and personal data of every customer and visitor, complying with the Digital Personal Data Protection Act (DPDP Act 2023) and applicable Indian e-commerce data protection guidelines.
Our core principle: We only collect data that is strictly necessary to prepare your fresh cookie orders, deliver them to your doorstep across India, and provide responsive customer support. We never sell, rent, trade, or share your personal information with third-party advertisers or data brokers.
2. Information We Collect
When you browse our storefront, add cookies to your bag, or request an order, we collect only the necessary information outlined below:
- Customer Name: To label your order box and address you during delivery confirmation.
- Phone & WhatsApp Number: To confirm order details, provide courier tracking updates, coordinate parcel handover, and notify you of delivery status.
- Delivery Address, PIN Code & Landmark: To compute express courier shipping rates and deliver your fresh cookie parcels via our courier partners.
- Order Contents & Special Requests: Items ordered, quantities, baking preferences, dietary/allergen notes, or packaging instructions.
3. Cookies & Browser Local Storage
We use first-party browser storage (such as localStorage and first-party cookies) solely to provide a smooth, dependable shopping experience on our website:
- Shopping Bag Persistence: Preserves your selected cookie flavours, quantities, and box sizes across page refreshes so your bag isn't lost if you accidentally close the tab.
- Delivery PIN Code Autofill: Remembers your delivery PIN code to display instant courier shipping estimates without asking you to re-type it on every visit.
- Contact Details Autofill: Pre-populates your name, phone number, and delivery address in the checkout form during future visits for your convenience.
These cookies and local storage keys are first-party only and are stored directly on your personal device. You can clear or disable them at any time via your browser settings.
4. How We Use Your Data
We process your data exclusively for legitimate e-commerce operations:
- Processing, baking, and packaging your fresh eggless cookie orders.
- Generating courier shipping labels and coordinating pan-India parcel dispatch.
- Communicating order status, payment confirmations, and tracking links via WhatsApp or phone call.
- Assisting you with customer inquiries, re-orders, and order modifications.
5. Sharing with Service Providers
We do not share your personal data with any external entities, with the sole exception of trusted service providers essential to fulfilling your order:
- Express Logistics & Courier Partners: We share your name, phone number, and delivery address with our shipping partners (such as Shiprocket, Delhivery, or courier aggregators) strictly for dispatching and delivering physical packages to your doorstep.
- Payment & Messaging Gateways: Secure transactional payment processors and WhatsApp/Meta business communication APIs for sending automated order notifications.
All partners are contractually obligated to keep your data confidential and are prohibited from using it for any other purpose.
6. Data Security & Retention
We implement secure, industry-standard administrative and technical safeguards to prevent unauthorized access, loss, or misuse of your personal data. We retain your order history only for as long as necessary to comply with tax, accounting, and legal requirements, and to assist you with repeat orders.
7. Your Rights
Under Indian data protection laws, you retain full ownership of your data, including:
- Right to Access: You can request a summary of the personal details we have recorded for you.
- Right to Rectification: You can ask us to update or correct any out-of-date or incorrect contact or address details.
- Right to Erasure: You can request that we permanently delete your customer contact and address history from our database at any time.
- Right to Withdraw Consent: You can withdraw consent for WhatsApp updates or promotional messages at any time by messaging us directly.
8. Contact & Grievance Redressal
If you have any questions, feedback, or requests regarding this Privacy Policy or your personal data, please contact our bakery team:
SheBakes Bakery
Phone / WhatsApp: +91 9041577300
Email: shebakes.itright@gmail.com
Support Hours: Monday to Sunday, 11:00 AM – 12:00 Midnight IST